This file contains 5 books from the series, "Retailers guide to finding and keeping the best". This series was produced by the Retail Learning Initiative as part of its "Retail Smarts" project. The Retail Learning Initiative is a long-term educational program for retailers and a key part of Ontario's retail sector strategy. From 1995 to 1999, the Initiative was coordinated and managed through the Centre for the Study of Commercial Activity (and the Centre for Advanced Technology Education until 1997). On April 1, 1999, the Initiative was transferred to the School of Retail Management by Dr. Ken Jones, CSCA Director.