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Carole A. Chauncey is a former professor of Business Technology Management in the Ted Rogers School of Information Management at Ryerson University (1989 - 2014). Chauncey earned her BSc in Biology at the City University of New York (1971), and her MSLS in Information and Library Science (1980) and PhD in Information Science (1987) from Case Western Reserve University. Prior to joining the Faculty at Ryerson, Chauncey worked as an Applications Specialist at Baxter Corporation (1989) and as a Senior Medical Technologist at the Veterans Administration Medical Centre (1980-1989). Her research interests include information technology management, workflow solutions, process analysis/business process reengineering, and information systems planning and development.